Frequently Asked Questions for Buyers

Directoro is a platform that connects suppliers from various Latin American countries with buyers from around the world. You can find your ideal supplier based on the product you're looking for or the country you want to purchase from.

Our mission is to provide a simple and secure platform. The purchasing process is straightforward: select the product(s) you need, and at checkout, you’ll see the estimated cost. However, payment is not completed at this stage. A specialized agent will contact you within 24 business hours to finalize the payment arrangements. Once the payment is confirmed, your order will be processed, and the products will be shipped to your country.

All purchases are insured, and suppliers are thoroughly vetted before joining our platform. You can shop with confidence, as Directoro also manages the logistics of your purchases.

You can search by manufacturer or product using our search tool. We recommend reading the product and supplier information carefully. If you have any additional questions, feel free to reach out to us through our Contact Us page.

No problem! You can submit a request via [LINK], specifying the product you want and the estimated volume. We'll take care of finding the ideal supplier for you in the market.

We carefully vet each supplier before they are allowed to join our platform. This includes verifying their credentials, reviewing their business practices, and ensuring they meet our quality standards. Additionally, suppliers are continuously monitored through customer feedback and regular audits.

In the unlikely event that something goes wrong with your order, our dedicated customer support team is here to assist you. We will work closely with both you and the supplier to resolve any issues quickly and fairly. Our goal is to ensure your complete satisfaction with every purchase.

Yes, if your order is shipped via air, you will receive a tracking number to monitor the progress of your delivery. For maritime shipments, the process is different, but you will be kept informed about the status of your goods throughout the shipping process.

Our specialized agents will work with you to arrange payment through secure and convenient methods. We accept credit cards, bank transfers, and payments through electronic platforms like PayPal. We prioritize flexibility and security in handling all transactions.

We take your privacy and security very seriously. All personal and payment information is encrypted and protected by advanced security protocols. We never share your information with third parties without your explicit consent.

By using Directoro, you gain access to a wide network of trusted suppliers across Latin America, competitive pricing, and a streamlined purchasing process. Our platform is designed to save you time, reduce risks, and ensure you get the products you need from reliable sources.